Terms and Conditions

1. Acceptance of Terms

Welcome to Crystal Electromech. By accessing and using our website (crystalelectromech.com) and services, you agree to be bound by these Terms and Conditions ("Terms"). If you do not agree to these Terms, please do not use our website or services.

We reserve the right to modify these Terms at any time. Your continued use of our services after such modifications constitutes acceptance of the updated Terms.

2. About Us

Crystal Electromech is a provider of premium water purifiers, filters, accessories, and related services. We operate from Jaipur, India, and serve customers across the region.

3. Products and Services

3.1 Product Information

We strive to provide accurate product descriptions, images, and pricing information. However, we do not warrant that product descriptions, images, or other content on our website are completely accurate, complete, reliable, current, or error-free.

Product images are for illustrative purposes only and may not reflect the exact appearance, color, or size of the actual product. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice.

3.2 Pricing

All prices are displayed in Indian Rupees (₹) and are subject to change without notice. Prices do not include applicable taxes, shipping charges, or installation fees unless explicitly stated.

We reserve the right to refuse or cancel any order placed for products listed at incorrect prices, whether due to typographical errors, pricing errors, or other reasons.

3.3 Availability

Product availability is subject to change. We cannot guarantee that all products displayed on our website will be available at the time of your order. If a product becomes unavailable after you place an order, we will notify you and provide options for replacement or refund.

4. Orders and Payment

4.1 Order Placement

When you place an order through our website, you are making an offer to purchase products subject to these Terms. We reserve the right to accept or reject any order at our sole discretion.

Order confirmation will be sent to the email address or WhatsApp number you provide. However, order confirmation does not constitute acceptance of your order. We reserve the right to cancel orders for reasons including but not limited to:

• Product unavailability
• Pricing errors
• Fraudulent or suspicious activity
• Incorrect billing or shipping information
• Violation of these Terms

4.2 Payment Terms

Payment must be made in full at the time of order placement, unless otherwise agreed upon. We accept various payment methods including:

• Credit and debit cards
• UPI payments
• Net banking
• Cash on delivery (subject to availability and terms)

All payments are processed through secure third-party payment gateways. We do not store your complete payment card information on our servers.

5. Shipping and Delivery

Shipping terms are detailed in our Shipping and Returns Policy. Key points include:

• Delivery times are estimates and not guaranteed
• Shipping charges are calculated based on destination and product weight
• Risk of loss and title pass to you upon delivery
• You are responsible for providing accurate delivery address
• We are not liable for delays caused by third-party shipping providers or force majeure events

For detailed shipping information, please refer to our Shipping and Returns Policy.

6. Installation and Services

We offer professional installation and maintenance services for water purifiers. Service terms include:

• Installation services are provided by trained technicians
• Service appointments must be scheduled in advance
• Additional charges may apply for installation, depending on location and complexity
• Warranty terms are provided separately with product documentation
• Regular maintenance services are available as per service agreements

Service availability may vary by location. Please contact us to confirm service availability in your area.

7. Returns and Refunds

Our return and refund policy is detailed in our Shipping and Returns Policy. Key points include:

• Returns must be initiated within the specified time period
• Products must be in original condition with all accessories and packaging
• Refunds will be processed to the original payment method
• Shipping charges are generally non-refundable unless the return is due to our error
• Certain products may not be eligible for return (e.g., customized items, installed products)

For detailed return and refund information, please refer to our Shipping and Returns Policy.

8. Warranties

Products sold by Crystal Electromech may come with manufacturer warranties. Warranty terms, coverage, and duration vary by product and manufacturer. Please refer to the warranty documentation provided with your product.

Our service warranties cover installation and maintenance work performed by our technicians. Service warranty terms will be communicated at the time of service.

9. Intellectual Property

All content on our website, including text, graphics, logos, images, software, and other materials, is the property of Crystal Electromech or its content suppliers and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, create derivative works, publicly display, or otherwise use any content from our website without our prior written permission.

10. User Conduct

You agree to use our website and services only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the website in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the website or servers
• Transmit any viruses, malware, or harmful code
• Use automated systems to access the website without permission
• Impersonate any person or entity or misrepresent your affiliation

11. Limitation of Liability

To the maximum extent permitted by law, Crystal Electromech and its affiliates, officers, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

• Loss of profits, revenue, or data
• Business interruption
• Personal injury or property damage
• Damages resulting from use or inability to use our products or services

Our total liability for any claims arising from these Terms or our services shall not exceed the amount you paid for the specific product or service giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Crystal Electromech and its affiliates, officers, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of our website or services, violation of these Terms, or infringement of any rights of another party.

13. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through good faith negotiation. If negotiation fails, disputes shall be subject to the exclusive jurisdiction of the courts in Jaipur, Rajasthan, India.

These Terms are governed by the laws of India, without regard to conflict of law principles.

14. Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect. The invalid provision shall be modified to the minimum extent necessary to make it valid and enforceable.

15. Contact Information

If you have questions about these Terms and Conditions, please contact us: