Shipping and Returns Policy

1. Shipping Information

1.1 Delivery Areas

We currently provide shipping services primarily within Jaipur and surrounding areas. We are expanding our delivery network and may offer shipping to additional locations. Please contact us to confirm delivery availability in your area.

1.2 Shipping Methods

We offer the following shipping options:

• Standard Delivery: 3-5 business days (within Jaipur city limits)
• Express Delivery: 1-2 business days (available for select areas, additional charges apply)
• Same-Day Delivery: Available for urgent orders in select areas (subject to availability and additional charges)
• Installation Service: Professional installation can be scheduled separately (additional charges may apply)

1.3 Shipping Charges

Shipping charges are calculated based on:

• Product weight and dimensions
• Delivery location and distance
• Selected shipping method
• Special handling requirements (if applicable)

Shipping charges will be displayed during checkout before you complete your order. Free shipping may be available for orders above a certain value or for specific products. Please check product pages or contact us for details.

Note: Shipping charges are generally non-refundable unless the return is due to our error or a defective product.

1.4 Delivery Timeframes

Estimated delivery times are provided at checkout and in order confirmation. These are estimates and not guaranteed delivery dates. Factors that may affect delivery include:

• Weather conditions and natural disasters
• Holidays and peak seasons
• Remote or hard-to-reach locations
• Customs clearance (for international orders, if applicable)
• Incorrect or incomplete delivery address
• Unavailability of recipient at delivery location

We will make reasonable efforts to deliver within the estimated timeframe. However, we are not liable for delays caused by circumstances beyond our control.

1.5 Order Tracking

Once your order is shipped, you will receive tracking information via:

• Email notification to your registered email address
• SMS or WhatsApp message to your provided contact number
• Tracking number for online tracking (where available)

You can track your order status through the tracking link provided or by contacting our customer service team.

1.6 Delivery Address

Please ensure that your delivery address is complete and accurate. We are not responsible for:

• Delays or failed deliveries due to incorrect addresses
• Additional charges for re-delivery due to address errors
• Lost packages due to incomplete address information

If you need to change your delivery address after placing an order, please contact us immediately. Address changes may result in delivery delays or additional charges.

1.7 Delivery Attempts

Our delivery partners will make reasonable attempts to deliver your order. If delivery cannot be completed:

• You will be notified via phone, SMS, or WhatsApp
• Additional delivery attempts may be scheduled
• You may be required to pick up the order from a designated location
• Additional charges may apply for re-delivery attempts

If delivery cannot be completed after multiple attempts, the order may be returned to us, and a restocking fee may apply.

2. Returns Policy

2.1 Return Eligibility

You may return products within 7 days of delivery, subject to the following conditions:

• Product must be unused, unopened, and in original condition
• All original packaging, accessories, manuals, and warranty cards must be included
• Product must not be damaged, modified, or tampered with
• Return request must be initiated within the return period

2.2 Non-Returnable Items

The following items are generally not eligible for return:

• Products that have been installed or used
• Customized or personalized products
• Products damaged due to misuse or negligence
• Products without original packaging or accessories
• Consumable items (filters, cartridges) that have been opened
• Products purchased during special sales or clearance (unless defective)

2.3 Return Process

To initiate a return:

1. Contact us within 7 days of delivery via email, phone, or WhatsApp
2. Provide your order number and reason for return
3. Our team will review your request and provide return authorization
4. Pack the product securely in original packaging with all accessories
5. Arrange for return shipment (we may provide return shipping label or arrange pickup)
6. Once we receive and inspect the returned product, we will process your refund

Important: Do not return products without prior authorization. Unauthorized returns may be refused or delayed.

2.4 Return Shipping

Return shipping charges depend on the reason for return:

• Defective or Wrong Product: We will bear the return shipping cost
• Customer Change of Mind: Customer is responsible for return shipping charges
• Damaged in Transit: We will bear the return shipping cost (subject to investigation)

We may arrange for pickup of returned products in select areas. Please contact us to confirm pickup availability.

3. Refunds Policy

3.1 Refund Eligibility

Refunds will be processed for eligible returns after we receive and inspect the returned product. Refunds are processed to the original payment method used for the purchase.

3.2 Refund Processing Time

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-10 business days after approval
• UPI Payments: 3-5 business days after approval
• Net Banking: 5-7 business days after approval
• Cash on Delivery: Refund processed via bank transfer (7-10 business days)

Please note that bank processing times may vary, and it may take additional time for the refund to appear in your account.

3.3 Refund Amount

The refund amount will include:

• Full product price (for unused products returned within return period)
• Original shipping charges (if return is due to our error or defective product)

The refund amount will NOT include:

• Original shipping charges (for returns due to change of mind)
• Return shipping charges (if applicable)
• Installation or service charges (if product was installed)
• Restocking fees (if applicable for certain products)

3.4 Partial Refunds

If a returned product is damaged, missing accessories, or not in original condition, we may offer a partial refund based on the product's condition. You will be notified of any partial refund before processing.

4. Defective or Damaged Products

4.1 Reporting Defects

If you receive a defective or damaged product:

1. Contact us immediately (within 48 hours of delivery) with photos/videos of the defect or damage
2. Provide your order number and detailed description of the issue
3. Do not use or install the product
4. Keep all original packaging and accessories

We will investigate the issue and provide appropriate resolution, which may include replacement, repair, or full refund.

4.2 Replacement Policy

For defective products, we offer:

• Free replacement with the same product (subject to availability)
• Free return shipping for defective products
• Priority processing for replacement orders

If replacement is not available, we will offer a full refund or alternative product of equivalent value.

5. Cancellation Policy

5.1 Order Cancellation

You may cancel your order:

• Before Shipment: Full refund will be processed immediately
• After Shipment: Order cannot be cancelled, but you may return the product as per our returns policy

To cancel an order, contact us immediately with your order number. Cancellation requests are processed within 24-48 hours.

5.2 Cancellation by Us

We reserve the right to cancel orders due to product unavailability, pricing errors, suspected fraud, or violation of terms. In such cases, you will receive a full refund.

6. Installation and Service Returns

For products that have been installed or serviced:

• Returns may be subject to inspection by our service team
• Installation charges are generally non-refundable
• Removal and re-packaging charges may apply
• Products must be returned in working condition (unless defective)

Please contact us to discuss return options for installed products. We will work with you to find the best solution.

7. Contact Us

For questions about shipping, returns, or refunds, please contact us:

Our customer service team is available to assist you with any shipping or return-related inquiries. We aim to respond to all queries within 24-48 hours.